Shipping insurance is optional at checkout. Route insurance will automatically be added for an additional fee unless you opt-out.
There may be some delays with your orders as all carriers have been experiencing unusual delays. Orders are shipped via your choice of USPS or UPS. Orders are processed within 5-7 business days (doesn't include holidays or weekends). Once items are shipped, please expect in some cases up to 10 days (domestically) if you choose ground shipping to receive your order because of delays.
Regular ground international shipping has an estimated delivery time of 7-21 business days and priority International shipping has an estimated delivery time of 6-10 business days.
84Gem works hard to make sure that you receive exactly what you see posted on the site. If for any reason that you are unsatisfied with your purchase, you have up to 14 days after you receive your item to make a return or exchange. Shipping charges are non-refundable and all costs related to return shipping are paid by the customer. Items must be returned in its original condition and must not have been worn or altered. A refund will be issued once item is received. Exchanges are only allowed on defective or damaged pieces. Please email: email@example.com for further instructions on returns/exchanges.
Any questions, please don't hesitate to reach out at firstname.lastname@example.org or you can use the chat button on the bottom left of your screen.