1. How long does shipping take?
Orders take 5-7 business days to process and ship
2. When can I expect my package?
It depends on your choice of shipping at checkout. USPS First class mail, Priority mail and UPS are the options available.
Domestic First Class Mail - 2-7 business days
Domestic Priority Mail - 2-3 business days
International First Class Mail - 7-21 business days
International Priority Mail - 6-10 business days
UPS 2-7 business days
3. Where are you located?
4. Do you ship internationally?
Yes, we ship worldwide
5. Do you sell wholesale?
Yes, please click on 'wholesale' at the bottom of the page or email firstname.lastname@example.org for a linesheet and wholesale terms
6. What metal is used?
All metals are brass or plated brass unless stated otherwise in item's description. Each item has a description of the materials used. All chains are gold-filled.
Most ear hooks are surgical steel while some are stainless steel.
7. Will the jewelry turn?
Brass will eventually tanish but can be cleaned. Please refer to 'jewelry care' for how to clean brass jewelry and overall tips on how to care for your pieces over time.
Any plated pieces should not be worn in water because it will change the color and unlike brass, it can't be cleaned. Just re-plated.
8. Are returns accepted?
Yes, you have up to 14 days after you receive your item to make a return or exchange. Shipping charges are non-refundable and all costs related to return shipping are paid by the customer.
9. Do you do repairs?
Yes, please send an email to email@example.com to request details for repairs.
10. When/where is your next pop up?
The best way to stay in the know is to sign up for the newsletter. Subscribers are always notified first for events, sales and any other important news.