Policies/Terms & Conditions

Any questions that aren't answered in the below information or require immediate assistance can be emailed here: info@84gem.com.  You'll receive an answer within 24 hours.
Please note that most items are handmade to order and shipped in the order that they are received.  Some items are available to ship immediately (24-48 hours), and some may take up to 7 days.  If otherwise, an email will be sent notifying you of any delays.

Refunds/Exchanges:

84Gem works hard to make sure that you receive exactly what you see posted on the site.  If for any reason that you are unsatisfied with your purchase, you have up to 10 days after you receive your item to make a return or exchange.  Shipping charges are non-refundable and all costs related to return shipping are paid by the customer.  Items must be returned in its original condition and must not have been worn or altered. A refund will be issued once item is received. Exchanges are only allowed on defective or damaged pieces. Please email: info@84gem.com for further instructions on returns/exchanges.

Shipping:

All items are processed within 3-7 business days and shipped via USPS with your choice of either 1st class mail or priority.  Domestic 1st class mail items have a delivery time of 2-7 business days and domestic priority items have a delivery time of 2-3 business days. International 1st class mail  items have a delivery time of 7-21 business days and International priority items have a delivery time of 6-10 business days.  If you need an item shipped sooner please send an email to info@84gem.com.  If you would like insurance on your item, please specify this during checkout and you will be notified of the payment amount.  84Gem is not responsible for items lost in the mail.